Booking an Appointment with a Doctor
All appointment requests are now via eConsult; please click the link opposite to access the form. If you are unable to complete the form please contact the practice.
If you are completing an eConsult for another person (proxy eConsult) please note that we may not be able to respond to you with information regarding that person without their consent.
The eConsult service is intended for our patients who are in the UK at the time of using e-Consult and not for those who are overseas for any reason. Please refer to our News Section for further details.
Please submit one eConsult per problem.
The normal response time for e-Consult is 2 working days - please do not contact the surgery to chase your response before this time. All urgent consults will be contacted sooner.
Surgeries are held each weekday between 8.40am - 6.00pm although all doctors are not available at all times.
At this time, all GP appointments are via the eConsult service (see above)
Nurse appointments are carried out both by telephone and face-to-face depending on the type of appointment required.
Please note that all telephone calls to the Practice and any outgoing calls from Reception are recorded for training purposes.
GP Extended Hours
GP Practices in this area are making it easier for you to make appointments at times which suit you. From October 2017 all practices in South East Hampshire and Fareham and Gosport - including ours - will take part in a new scheme to allow you to make appointments from 8am to 8pm on week days, from 8am to 4.30pm on Saturdays and on Sunday mornings.
This extends the normal opening hours for surgeries which until now have usually run until 6.30pm on weekday evenings.
If you need to see someone we will be able to offer you an appointment at your local 'hub' location - they are located at Swan Surgery, Petersfield ,Waterlooville Health Centre, Fareham Community Hospital , Forton Health centre and East Stoke Surgery, Porchester.
For further information please click on the links below:
If possible please try to telephone reception before 10:00am if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. The GP will always call you before doing the home visit to assess your needs. If your GP is unavailable the request will be given to the duty doctor.
Please remember that on average it takes four times as long to see a patient at home as at the Surgery.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancelling or changing an appointment
If you cannot keep your appointment, please let the surgery know as soon as possible so that it can be re-allocated to someone else. On average 4% of all our GPs and Nurse appointments are not attended by the patient. Over the course of a year this amounts to a significant number of wasted appointments and contributes greatly to waiting times to see your GP or nurse.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need a chaperone
- If you need an interpreter
- If you have any other access or communication needs
If you need help when we are closed
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc., will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable page here before arranging any such examination. Please inform the receptionist when arranging such appointments.
View our private medical examination prices.
Undergraduate medical students from Southampton University Medical School attend the Practice during term time, under the supervision of the Partners, to experience our work. Patients will always be asked whether or not they are happy for the students to be present, before being seen by the doctor.
If you agree, they sit in on GP consultations, undertake supervised consultations or see patients alone prior to a joint consultation with the GP. They also accompany GPs on home visits. You can always decline to have a student present during your time with the GP. Please tell the receptionist if this is the case.
For further information follow the link: www.som.soton.ac.uk