Booking an Appointment at Our Practice

We operate a Total Triage system to ensure every patient receives the most appropriate care, at the right time, from the right clinician.

To request an appointment or medical advice, please use our eConsult online service, available by clicking the get started on the eConsult blue banner. This allows you to tell us what you need help with, and our clinical team will assess your request and respond with the next steps—whether that’s a face-to-face appointment, a phone consultation, or advice on self-care or other services.

If you are unable to use eConsult online, our reception team can assist you in completing a request over the phone, or visit reception directly.

Appointments

At this time, all GP appointments are via the eConsult service (see above)

Nurse appointments are carried out both by telephone and face-to-face depending on the type of appointment required.  

Please note that all telephone calls to the Practice and any outgoing calls from Reception are recorded for training purposes.

GP Practices in this area are making it easier for you to make appointments at times which suit you.  From October 2017 all practices in South East Hampshire and Fareham and Gosport - including ours - will take part in a new scheme to allow you to make appointments from 8am to 8pm on week days, from 8am to 4.30pm on Saturdays and on Sunday mornings. 

This extends the normal opening hours for surgeries which until now have usually run until 6.30pm on weekday evenings. 

If you need to see someone we will be able to offer you an appointment at your local 'hub' location - located at Waterlooville Health Centre. 

There, you will be seen by a locally-based healthcare professional – the service is led by GPs but also includes other staff such as nurses, or healthcare assistants. The staff can – with your consent – access your medical records, ensuring a high quality service.

Please note: the new extended opening hours is not a walk-in service – you need to make an appointment.

You can make an appointment by talking to our surgery staff and booking a slot in the normal way, or – if we are closed and you think you need to see someone more urgently – you can call NHS 111 to ask to make an appointment.

For further information, talk to our reception staff.

If possible please try to telephone reception before 10:00am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. The GP will always call you before doing the home visit to assess your needs. If your GP is unavailable the request will be given to the duty doctor.

Please remember that on average it takes four times as long to see a patient at home as at the Surgery.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

If you cannot keep your appointment, please let the surgery know as soon as possible so that it can be re-allocated to someone else. On average 4% of all our GPs and Nurse appointments are not attended by the patient. Over the course of a year this amounts to a significant number of wasted appointments and contributes greatly to waiting times to see your GP or nurse.

You can cancel your appointment by:

• Using the NHS app
• Telephoning the practice and press option 1
• Using your appointment reminder to cancel
• Visiting the practice
• Complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). 

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need a chaperone
• If you need an interpreter
• If you have any other access or communication needs

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice

Undergraduate medical students from Southampton University Medical School attend the Practice during term time, under the supervision of the Partners, to experience our work. Patients will always be asked whether or not they are happy for the students to be present, before being seen by the doctor.

If you agree, they sit in on GP consultations, undertake supervised consultations or see patients alone prior to a joint consultation with the GP. They also accompany GPs on home visits. You can always decline to have a student present during your time with the GP. Please tell the receptionist if this is the case.

For further information follow the link: www.som.soton.ac.uk