Ordering Repeat Prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: (Patient Access)
- or order your repeat prescriptions online via Registered Services Logon (mysurgerywebsite.co.uk)
The NHS and Patient Access accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also order:
- in person by leaving your request at main reception, the internal mailbox by the front door or the letterbox at the side door of surgery, either using the white side of a printed prescription or completing a Medication Request slip available at reception.
- online via the link at the top of this page to order via this website (registration required) and if it's your first time using you will need to search and add the medication you take.
It is important on the paper based methods of request that you indicate the medication required by ticking the items needed.
Electronic Prescribing Service
This practice is set up for the electronic prescription service.
This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.
To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.
For more information about electronic prescribing services.
In exceptional circumstances we may be able to arrange a same day prescription. You will need to come into the Surgery before 10.30am in order for this to be processed for collection later that day. There is a list of medications that the doctors will treat as urgent if you have completely run out. If an item of medication is not on this list we cannot guarantee that it will be processed that day.
This facility is carefully monitored and should not be abused. Please give 3 working days’ notice whenever possible. We are not able to prepare prescriptions while you wait.
It is the patient’s responsibility to ensure that their medication is ordered in good time.
If you are due for a medication review (your allocated number of repeats have expired) or your GP has requested that you book an appointment for review, please arrange this with Reception. Occasionally, your GP will be able to undertake the review from the details in your medical record. However, certain drugs used in chronic diseases management require monitoring in the form of blood tests. You may be asked to attend for a blood test prior to the review as part of the Practice's recall procedures. Some local Pharmacists are undertaking a process known as 'Medicines Use Review' or MUR. These are independent of the Practice medication review but may reveal problems you are having with your medication. The MUR is usually copied to your GP for inclusion in your computer record.
The Prescription team can only issue medication that has previously been prescribed by your GP. Any medication requested not on your repeat slip or new requests from a hospital or other source will need to be authorised by your GP.This may delay your request for several days.
- Repeat prescriptions may normally be collected a minimum of three working days after request. Please allow enough time when ordering.
- Do not order repeat prescriptions more than 2 weeks before they are due except in exceptional circumstances, for example:
- You are going on holiday - let us know
- Prior to Bank and Public Holidays.
- Attend for medication reviews when requested or when your repeat slip shows your allowed number of repeats has expired. Certain medications require regular blood tests to be performed for monitoring and safety reasons.
- There may be additional information about your medication on the right hand side of your prescription.
If you would like your medicines delivered, you must arrange this with your preferred pharmacy each time. We are not responsible for deliveries and cannot ensure that the pharmacy delivers on time. In either case, please allow an extra day for processing collected or delivered medicines.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- phone our pharmacist after 10am.
- fill in our medication query form.
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Important changes to your inhaler prescription
To ensure safe clinical management of your respiratory condition/asthma, in line with current local and national guidance, changes are being made to your prescription for reliever inhales Usually blue inhalers, such as salbutamol/ventolin.
Requests will NO longer be on repeat issue.
An acute request will be issued for one inhaler ONLY up to 4 requests/year. This will allow us to monitor/assess your respiratory control, alongside invitation and attendance for annual review.
Current guidance states "that those regularly using short acting bronchodilators (salbutamol etc) more than 3 times/week should be prescribed regular/daily corticosteroid inhalers (which you may also be currently taking).
Corticosteroid inhalers are treatments for symptom prevention and maintenance of asthma symptoms.
If you are exceeding expected reliever requests (ie on 4th request in a year), you will be issued with a reliever inhaler and requested to make an appointment with the Asthma nurse before any further issue will be approved.
If you have any concerns, please book an appointment for a respiratory review. Further information regarding these guidelines can be found online via Asthma UK, NICE Asthma guidelines and the British Thoracic Society.
Asthma UK Helpline (Monday-Friday 9am-5pm) 0300 2225800
Prescribing of over the counter medicines
Your GP or nurse will not generally give you a prescription for over the counter medicines for a range of minor health concerns.
Over the counter medicines are available to buy in a pharmacy or supermarket in your local community.
The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns and if your symptoms suggest it's more serious, they'll ensure you get the care you need.
Please help the NHS to use resources sensibly.
For more information please click on the attached documents: