Fake NHS text messages
A patient has recently made us aware of a fake text message regarding Covid testing which came into their phone and sat in the same folder as their appointment reminders from the Practice making it look legitimate.
The Practice has contacted our IT support and received the following statement from NHS Digital relating to these messages:
Our Data Security Centre would like to pass on the following information:
Thank you for reaching out to NHS Digital's Cyber Security Operations Centre (CSOC). As you have ascertained, this is not a legitimate text message, it is part of an ongoing malicious phishing campaign. However, there is no indication of NHS infrastructure having been compromised, please see below.
Unfortunately, due to the nature of text message protocols and the way mobile phones handle texts, a malicious user may spoof the alphanumerical name of sender (in this case the NHS) despite having a different number, and your phone will then add this text onto existing legitimate conversation chains.
Example of Issue:
Spoofed Alphanumerical Name: [NHS-NoReply]
Phone Number: [Malicious Number]
Your phone will ignore the number and categorise the text under existing conversations with 'NHS-NoReply'.
Our first advice is to report this to 7726 as outlined here: https://www.ncsc.gov.uk/collection/phishing-scams/report-scam-text-message
We also suggest you report this text to your phone carrier. Carrier action is required to remediate traditional text message spoofing.
We will take action to report and remove the linked malicious website.
If you have provided personal/bank details to the malicious website, please contact your bank(s) as a priority to freeze accounts. You may then wish to raise a case with the police via ActionFraud, to assist with follow-up remediation: https://www.actionfraud.police.uk/
We assure you that NHS systems have not been breached, and your patient data remains safe. These texts have been observed over previous months, as malicious users take advantage of the Covid-19 pandemic. They have been widespread and indiscriminately target members of public. We have been taking action to prevent propagation as much as possible.
If you have any concerns over text messages that you have received regarding the NHS please contact the surgery and we will be happy to help.
Friends and Family results - April 2022
Control of Patient Information (COPI) Regulations extended
On the 20th March 2020 the Secretary of State for Health and Social Care issued a Notice under Regulation 3(4) of The Health Service (Control of Patient Information) Regulations 2002 requiring organisations such as GP Practices to use your information to help GP Practices and other healthcare organisations to respond to and deal with the COVID-19 pandemic. In order to look after your healthcare needs during this difficult time, we may urgently need to share your personal information, including medical records, with clinical and non-clinical staff who belong to organisations that are permitted to use your information and need to use it to help deal with the Covid-19 pandemic. This could (amongst other measures) consist of either treating you or a member of your family and enable us and other healthcare organisations to monitor the disease, assess risk and manage the spread of the disease. Please be assured that we will only share information and health data that is necessary to meet yours and public healthcare needs. These regulations have again been extended from 31st March 2022 to 30th June 2022.
Patients can find out more information from the Privacy Notice – Section 25, Page 10 – here on our website.
Young People's Space
Health for Young People provides you with information to stay safe and healthy, as well as helping you decide what to do when you feel unwell.
It is used by healthcare professionals from across the region. This ensures that you receive consistently high quality care, irrespective of where you are seen.
For more information visit https://what0-18.nhs.uk/health-for-young-people
Southern Health Musculoskeletal (MSK) Service
About the service
Musculoskeletal physiotherapy teams work with patients who have problems with their muscles, joints and musculoskeletal pains. This includes injuries or conditions affecting your:
Southern Health offer a number of treatments for people referred to them by GPs or Orthopaedic Choice.
What do Southern Health MSK Service offer
They provide a service for people with a variety of health problems or conditions. These can typically include:
- A recent injury, such as whiplash, knee strain or sprained ankle
- Surgery, such as knee replacement, ligament reconstruction or shoulder surgery
- Soft tissue problems, such as after a fall.
Accessing the service
Currently Southern Health accept referrals directly from GPs and Consultants. They also receive internal transfers from other services within Southern Health and Solent NHS Trust service.
All referrals are clinically triaged by an experienced clinician. If you are referred by your GP practice you need to call the relevant booking office five days after your referral is made to book your appointment.
If you are referred into the service via another means , you will receive a letter with details of how you arrange your appointment.
You can refer yourself to our service using the online referral form.
Young Person's Safe Haven
Young Person's Safe Haven is a drop-in crisis mental health service for 11 to 17 year olds and is a self-referral service where no appointment is necessary. The Safe Haven provides one-to-one support sessions, wellbeing group workshops, art and craft time and mindfulness.
Macmillan Raffle news
Macmillan Raffle held at the Flu Clinics raised £391.45. The prizes were drawn on 15 December at the surgery by members of the PPG and winners have been notified. The Surgery would like to thank everyone who bought tickets this year – their support is very much appreciated.
Covid vaccine uptake figures to date (26.10.21)
COVID vaccine uptake figures to date (26.10.21):
- patients in care homes First dose 100% Second dose 100%
- patients aged over 80 First dose 99.8% Second dose 99.8%
- patients aged 75-79 First dose 100% Second dose 99.7%
- patients aged 70-74 First dose 98.9% Second dose 98.7%
- Clinically Extremely Vulnerable First dose 98.5% Second dose 96.9%
- patients aged 65-69 First dose 99.4% Second dose 99.1%
- 16-64 underlying health conditions First dose 96.4% Second dose 95.5%
- patients aged 60-64 First dose 95.5% Second dose 95.3%
- patients aged 55-59 First dose 94.3% Second dose 93.7%
- patients aged 50-54 First dose 94.8% Second dose 94.8%
- patients aged 40-49 First dose 92.5% Second dose 91.7%
- patients aged 30-39 First dose 86.1% Second dose 84.1%
- patients aged 18-29 First dose 82.7% Second dose 75.1%
Have you been in hospital with COVID-19?
NHS Digital Data Collection Policy
You have a choice about whether you want your confidential patient information to be used to help the NHS improve health and care services. If you are happy with this use of information you do not need to do anything. To learn more and opt-out visit the NHS website here: https://www.nhs.uk/your-nhs-data-matters/manage-your-choice/
How sharing patient data with NHS Digital helps the NHS and you:
The NHS needs data about the patients it treats in order to plan and deliver its services and to ensure that care and treatment provided is safe and effective. The General Practice Data for Planning and Research data collection will help the NHS to improve health and care for services for everyone by collection patient data that can be used to do this. For example, patient data can help the NHS to:
- monitor the long-term safety and effectiveness of care
- plan how to deliver better health and care services
- prevent the spread of infectious diseases
- identify new treatments and medicines through health research
GP practices already share patient data for these purposes, but this new data collection will be more efficient and effective. We have agreed to share the patient data we look after in our practice with NHS Digital who will securely store, analyse, publish and share the patient data to improve health and care services for everyone. This includes:
- informing and developing health and social care policy
- planning and commissioning health and care services
- taking steps to protect public health (including managing and monitoring the coronavirus pandemic)
- in exceptional circumstances, providing you with individual care
- enabling healthcare and scientific research
Contributing to research projects will benefit us all as better and safer treatments are introduced more quickly and effectively without compromising your privacy and confidentiality.
To view further information please click here to navigate to the NHS Digital Webpage which provides up-to-date and detailed information on the data collection.
Opting out of NHS Digital collecting your data
If you wish to register a Type 1 Opt-out with your GP practice before data sharing starts with NHS Digital, this should be done by returning the following form to your GP practice by 23 June 2021 to allow time for processing it. You can however, opt out at anytime.
Type 1 Opt-out Form
How to self-refer for Social Prescribing care
Patients can now self-refer for social prescribing care through a link on our website. This means you no longer need to see your GP or Nurse before being referred for support, patients can instantly request support and connect with a Link Worker using the following link.
Self-refer for Social Prescribing Care
The Link Workers have a directory of local services they utilise to connect patients to online sources of support (and face to face where permitted). The directory currently includes a total of 89 organisations that patients can be referred to. Some of the most in demand services to support health and wellbeing in East Hants have been:
- Befriending Service
- Financial Wellbeing Service
- Bereavement Service
- Mental Health Support Services
- Elderly Care Services
- Fitness and Nutritional Advice Services
Beth Johnson, Social Prescribing Link Worker said: "Social Prescribing has had a huge impact on our patients as well as services in the community. Being able to support patients using more holistic methods to improve their quality of life is so rewarding for the team and for the patient. Using the "What Matters To Me" approach, our team of Social Prescribers can explore what support is in the community which can positively impact patients mental, physical and emotional wellbeing."
Feedback from Patients accessing the service:
"I felt heard and understood, I’m able to sleep better which means I can cope better as a single parent."
"You have changed my life, I just needed that bit of day to day support that I’ve been trying to find for so many years, Thank you."
"I cannot thank you enough for everything, before meeting I was at a terribly low point and I felt so lonely and emotional, I’m sad that our appointments have come to an end but know that I don’t need further help."
Dr Catherine Forshaw said:
"Social Prescribing has been such a fantastic addition to primary care. Our team has the time to really listen to our patients and explore what other options, aside from further medication could support them, in a truly holistic way. Our social prescribers really know the community they work in and can link patients to all those beneficial services. We have seen such positive outcomes and great feedback from the patients!"
Social Prescribing Service - 'Choice and time to focus on what matters to you'
PLEASE NOTE: THE RESPONSE TIME FOR E-CONSULT IS 2 WORKING DAYS - PLEASE DO NOT CONTACT THE SURGERY TO CHASE YOUR RESPONSE BEFORE THIS TIME.
We need to hear your views. After submitting an e-consult request you will have the option to take part in a survey. Please take a moment to complete this in order to help improve this service.
Please Note: This service is intended for our patients who are in the UK at the time of using e-Consult – and not those who are overseas for any reason. The practice regrets that it cannot offer telephone or email consultations to patients who are outside of the UK, and for legal reasons we are not in a position to deal with any clinical issues involving patients who are abroad. If you are travelling abroad, you should ensure that you have adequate medical/travel insurance. In the event that you require medical assistance, you should seek a local service and inform your insurance company as appropriate.
Travel insurance claims
Please be aware that the Surgery is unable to provide Travel Insurance letters unless a patient has become medically unfit to fly, please see guidance below or click on the link for more information.
"Travel insurance may cover non-refundable cancellation costs, in specific circumstances. These may include medical advice against you or a member of your group from travelling or government advice against travelling. Check your travel insurance policy for the scope of cover. Travel insurance is not designed to cover ‘disinclination to travel’ where the FCO advice has not changed to advise against travel."
Temporary suspension of online appointment booking
Changes to online booking: To mitigate any risk that potentially infected patients book appointments online and attend the practice we are temporarily suspending the online booking of appointments until further notice.