Latest News

April Covid Update

COVID vaccine uptake figures to date:


  • 100% of patients in care homes
  • 99.8% of patients aged over 80
  • 99.7% of patients aged 75-79
  • 98.9% of patients aged 70-74
  • 97% of Clinically Extremely Vulnerable patients
  • 98.9% of patients aged 65-69
  • 95.9% of patients aged 16-64 with underlying health conditions
  • 95.3% of patients aged 60-64
  • 90.6% of patients aged 55-59
  • 92.4% of patients aged 50-54


If you fall into one of the above groups, haven’t had your first COVID vaccine but would like to please contact the surgery and we will aim to get you booked in.


Vaccine clinics throughout April


As you will have seen on the news, deliveries are restricted throughout April and so we are prioritising second doses as well as first doses for those in groups 1-9 (as above) who haven’t been vaccinated yet.


COVID vaccine – second doses


Patients can expect to hear from the practice regarding their second dose around 10-11 weeks after their first dose. The second dose will be given by 12 weeks at the latest.


We are continuing to invite patients using the text message system AccuBook and the reception team are calling those patients who do not use mobiles.


Other news:


We will be taking this opportunity in April to start looking at:

  • how we can get back to a normal routine of consulting with patients

  • which screening areas we need to prioritise

  • how we can do this in a Covid safe way

Thank you for your patience as we all work through these changes, and do look after yourselves by attending all your appointments including those for immunisations and screening.


Social Prescribing Service - 'Choice and time to focus on what matters to you'

East Hanst Social Prescribing Service

Consult our doctors online with eConsult (Web GP)

E Consult is a set of online tools that allows you to access our GPs via a completed online form. Simply click on the 'Get Started' button and answer the questions to check which service is right for your symptoms, get immediate self-help advice, find out what other services can help you, or have a doctor deal with your problem by the end of the next working day. For more information see the FAQs


Consult online with WebGP


We need to hear your views. After submitting an e-consult request you will have the option to take part in a survey. Please take a moment to complete this in order to help improve this service. 

Please Note:  This service is intended for our patients who are in the UK at the time of using e-Consult – and not those who are overseas for any reason. The practice regrets that it cannot offer telephone or email consultations to patients who are outside of the UK, and for legal reasons we are not in a position to deal with any clinical issues involving patients who are abroad. If you are travelling abroad, you should ensure that you have adequate medical/travel insurance.  In the event that you require medical assistance, you should seek a local service and inform your insurance company as appropriate.

Covid-19 Walk-in Vaccination Service: Am I eligible?

Covid-19 Walk-in Vaccination Service

Please click the link to read the latest information Covid Vaccine Update February 2021

East Hants & National Wellbeing Support & Mental Health Resources Support available during Covid-19 lockdown

See the our Services - Managing your Health section of our website for useful local and national contact details and information regarding services to help support patients during the Covid-19 lockdown.  

STOP LOOK CARE Leaflet - A guide for anyone providing support to people with learning disability and/or autism

See "Useful Leaflets" section at bottom of page for further information.


Changes to Summary Care Record during Covid-19 - See News

To help the NHS to respond to the COVID-19 pandemic, the access that doctors, nurses and other authorised health and care professionals have to medical records and information is being improved. This will help them to more safely treat and advise patients who are not attending their usual GP practice or who have called NHS 111.

The changes to the Summary Care Record explained:
A small set of information is already widely available – on allergies and medications - in the Core Summary Care Record (SCR) which every patient has, unless they have decided to opt-out of having a SCR.  A proportion of the population also currently share Additional Information as part of their SCR.  The Additional Information includes information such as:

● details of the management of long-term conditions
● medications
● immunisations
● care plan information
● significant medical history, past and present.

The sharing of this Additional Information as part of a SCR currently requires the prior explicit consent of the patient.
Under the Notice issued under Regulation 3(4) of the Health Service Control of Patient Information Regulations 2002 (the COPI notice) requiring confidential patient information to be shared, this Additional Information will now automatically be included in all patient SCRs unless a patient has expressed a preference not to include it. This will provide a wider range of health and care professionals across the country with faster access to more information about the patients they are treating.
Patients still have the option of retaining a Core SCR and opting out of sharing Additional Information, or opting out of having an SCR altogether. They also may choose to opt back into the sharing of their SCR should they wish.
form has been published to allow patients to exercise that option, which should be returned to the practice. Practices should then make changes in exactly the same way as they currently do.

These are temporary arrangements for the period of the COPI Notice.

Do not bring your repeat prescription requests into the surgery

We politely request all patients to avoid coming into the surgery unnecessarily.  If you need to submit your repeat prescription requests please do so via this the prescriptions tab on the website or use Patient on-line access.  If you are not able to do this please post them through the letterbox at the side entrance.  When requesting scripts ensure you have a nominated pharmacy or you state a pharmacy we can send it to - we do not want patients collecting scripts from reception.  Think ..... don't put your lives or those of our staff at risk - we need to be here when you really need us. 

Changes to routine blood tests at QA

Please click on the link for full details of Changes to routine blood tests at Queen Alexandra Hospital

How to recognise the symptoms of coronavirus - see News

The BBC’s Laura Foster explains how you can recognise the symptoms of coronavirus.  Please click the link to view: 

How do I know if I have coronavirus?

Coronavirus update - See news

In response to the current coronavirus pandemic, GP Practices across the UK have changed how they deliver care to their patients. The following communication is long, but very important; please take the time to read it.


Even if you feel well please do not attend the practice unless you have been given instructions by the team on when, and how, to arrive at the practice safely. Following advice from the UK Government, to move to the delay phase, all practices will move care to remote means where possible. In most cases, you will receive a phone or video call from the Practice instead of being seen face to face. You can submit an electronic request for care to the practice using the online consultation service. Using the online service will keep the lines free for those who are not able. Simply follow the links on the Practice website.


Do you have a fever or a cough? If so you must self-isolate at home for 7 days if you live alone, 14 days if there are other people in the household to slow the spread of the virus. Even if you do not have any symptoms but live with someone who does have symptoms, you will still need to self-isolate for 14 days.   If you are still unwell after 14 days, or you feel unable to cope with symptoms at home, you must contact the 111 Coronavirus service. Please use the online tool where possible, or call 111.


If you are calling for another reason please ensure you visit the website first to find self-care advice. This will help keep our Doctors and Nurses available to help the sickest people in our community. Provided you do not have symptoms of the coronavirus you can also access high quality advice at your local community pharmacy.


Prescription requests can be made through our website, patient access, through your pharmacy, by post or through the letterbox at the side entrance. Where possible please avoid delivering them directly to the reception desk.


Please make sure you advise us which pharmacy you want your prescription to go to as most local pharmacies collect from the practice. Alternatively you can nominate a pharmacy to receive your prescriptions electronically. Please contact your pharmacy to set this up.


For the latest information and guidance please click the link:

The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

 Use this service if:

  • you think you might have coronavirus;
  • in the last 14 days you've been to a country or area with a high risk of coronavirus;
  • you've been in close contact with someone with coronavirus.

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Caring for people at highest clinical risk from Covid 19

Please read the following FAQ document for further information.  FAQs for Patients

Travel insurance claims

Please be aware that the Surgery is unable to provide Travel Insurance letters unless a patient has become medically unfit to fly, please see guidance below or click on the link for more information.  

"Travel insurance may cover non-refundable cancellation costs, in specific circumstances. These may include medical advice against you or a member of your group from travelling or government advice against travelling. Check your travel insurance policy for the scope of cover. Travel insurance is not designed to cover ‘disinclination to travel’ where the FCO advice has not changed to advise against travel."

Temporary suspension of online appointment booking

Changes to online booking: To mitigate any risk that potentially infected patients book appointments online and attend the practice we are temporarily suspending the online booking of appointments until further notice. 

Primary Care Networks communication

From 1 July 2019, all GP practices - including ours - will start to work together in ‘Primary Care Networks’ (PCNs), to share  expertise and resources over wider geographical area.  Please click on the link below for further information.   

PCN Communication

Important changes to your inhaler prescription

To ensure safe clinical management of your respiratory condition/asthma, in line with current local and national guidance, changes are being made to your prescription for reliever inhales  Usually blue inhalers, such as salbutamol/ventolin. 

Requests will NO longer be on repeat issue. 

An acute request will be issued for one inhaler ONLY up to 4 requests/year.  This will allow us to monitor/assess your respiratory control, alongside invitation and attendance for annual review. 

Current guidance states "that those regularly using short acting bronchodilators (salbutamol etc) more than 3 times/week should be prescribed regular/daily corticosteroid inhalers (which you may also be currently taking). 

Corticosteroid inhalers are treatments for symptom prevention and maintenance of asthma symptoms. 

If you are exceeding expected reliever requests (ie on 4th request in a year), you will be issued with a reliever inhaler and requested to make an appointment with the Asthma nurse before any further issue will be approved. 

If you have any concerns, please book an appointment for a respiratory review.  Further information regarding these guidelines can be found online via Asthma UK, NICE Asthma guidelines and the British Thoracic Society. 

Asthma UK Helpline (Monday-Friday 9am-5pm) 0300 2225800

GP Online Services

Have you signed up for GP Online Services?  Sign up and you’ll be able to:

  • View parts of your GP medical record, including information about medication, allergies, vaccinations, previous illnesses and test results.
  • View clinical correspondence such as hospital discharge summaries, outpatient and referral letters.
  • Order repeat prescriptions

The service is free – contact the Practice if you’d like more details.

National Data Opt-out

Your data matters to the NHS.

The NHS is developing a new system to give patients more control over how their confidential patient information is used.  The system will offer patients and the public the opportunity to make an informed choice about whether they wish their confidential patient information to be used for their individual care and treatment or also to be used for research and planning purposes. 

Information about your health and care helps the NHS to improve your individual care, speed up diagnosis, plan your local services and research new treatments. 

In May 2018, the strict rules about how this data can and cannot be used were strengthened.  The NHS is committed to keeping patient information safe and always being clear about how it is used. 

You can choose whether your confidential patient information is used for research and planning. 

Find out more at 

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
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