Consult our doctors online with eConsult (WEB GP)
E Consult is a set of online tools that allows you to access our GPs via a completed online form. Simply click on the website and answer the questions to check which service is right for your symptoms, get immediate self-help advice, find out what other services can help you, or have a doctor call you back by the end of the next working day to offer you advice. For more information see the FAQs.
PLEASE NOTE THE RESPONSE TIME FOR E-CONSULT IS 2 WORKING DAYS - PLEASE DO NOT CONTACT THE SURGERY TO CHASE YOUR RESPONSE BEFORE THIS TIME.
WE NEED TO HEAR YOUR VIEWS. AFTER SUBMITTING AN E-CONSULT REQUEST YOU WILL HAVE THE OPTION TO TAKE PART IN A SURVEY. PLEASE TAKE THE TIME TO COMPLETE THIS IN ORDER TO HELP IMPROVE THIS SERVICE.
Please Note: This service is intended for our patients who are in the UK at the time of using e-Consult – and not those who are overseas for any reason. The practice regrets that it cannot offer telephone or email consultations to patients who are outside of the UK, and for legal reasons we are not in a position to deal with any clinical issues involving patients who are abroad. If you are travelling abroad, you should ensure that you have adequate medical/travel insurance. In the event that you require medical assistance, you should seek a local service and inform your insurance company as appropriate.
On return from your travels, please do not hesitate to contact the surgery if you need further assistance and bring any relevant medical information relating to the episode with you.
If you’re travelling in Europe, apply for a free European Health Insurance Card (EHIC) which may give you access to reduced cost medical treatment in Europe. For more general information about healthcare abroad, go to the NHS Choices website (www.nhs.uk ) and search for ‘healthcare abroad.’
Have you signed up for GP Online Services? Sign up and you’ll be able to:
- View parts of your GP medical record, including information about medication, allergies, vaccinations, previous illnesses and test results.
- View clinical correspondence such as hospital discharge summaries, outpatient and referral letters.
- Order repeat prescriptions
The service is free – contact the Practice if you’d like more details.
East Hants & National Wellbeing Support & Mental Health Resources Support available during Covid-19 lockdown - See news
See the our Services - Managing your Health section of our website for useful local and national contact details and information regarding services to help support patients during the Covid-19 lockdown.
FLU VACCINATIONS - ALL OUR FLU CLINICS NOW FULLY BOOKED
See "News Section" for more details
All our flu clinics are now fully booked and we are awaiting guidance on whether we will be able to access further supplies. Our order for this year was placed last November based on the usual levels of uptake. Due to Covid-19, uptake has been much greater this year and the number of patients entitled to the vaccination has also increased. We have been unable to obtain further supplies directly as the Government has secured them for central distribution. Until we receive further information from them on how we access these supplies we are unable to offer any further clinics. We are hopeful that we will know more by mid-October.
Patients aged over 50 with no other risk factors – the Government has included this group as being entitled to a flu vaccination this year but this does depend on supplies being available once all the priority risk groups have been vaccinated. It is anticipated that this will not be until November or December time.
We will provide further updates as and when we are given more information.
STOP LOOK CARE LEAFLET - A guide for anyone providing support to people with learning disability and/or autism - see "Useful Leaflets" section at bottom of page
CHANGES TO ROUTINE BLOOD TESTS AT QAH - see News
Please click on the link for full details of Changes to routine blood tests at Queen Alexandra Hospital
CHANGES TO PRACTICE PRIVACY NOTICE DUE TO COVID-19 PANDEMIC - See Policy
CHANGES TO SUMMARY CARE RECORD DURING COVID-19 - See News
To help the NHS to respond to the COVID-19 pandemic, the access that doctors, nurses and other authorised health and care professionals have to medical records and information is being improved. This will help them to more safely treat and advise patients who are not attending their usual GP practice or who have called NHS 111.
The changes to the Summary Care Record explained:
A small set of information is already widely available – on allergies and medications - in the Core Summary Care Record (SCR) which every patient has, unless they have decided to opt-out of having a SCR. A proportion of the population also currently share Additional Information as part of their SCR. The Additional Information includes information such as:
● details of the management of long-term conditions
● care plan information
● significant medical history, past and present.
The sharing of this Additional Information as part of a SCR currently requires the prior explicit consent of the patient.
Under the Notice issued under Regulation 3(4) of the Health Service Control of Patient Information Regulations 2002 (the COPI notice) requiring confidential patient information to be shared, this Additional Information will now automatically be included in all patient SCRs unless a patient has expressed a preference not to include it. This will provide a wider range of health and care professionals across the country with faster access to more information about the patients they are treating.
Patients still have the option of retaining a Core SCR and opting out of sharing Additional Information, or opting out of having an SCR altogether. They also may choose to opt back into the sharing of their SCR should they wish.
A form has been published to allow patients to exercise that option, which should be returned to the practice. Practices should then make changes in exactly the same way as they currently do.
These are temporary arrangements for the period of the COPI Notice.
DO NOT BRING YOUR REPEAT PRESCRIPTION REQUESTS INTO THE SURGERY
We politely request all patients to avoid coming into the surgery unnecessarily. If you need to submit your repeat prescription requests please do so via this website - https://www.theclanfieldpractice.nhs.uk/prescriptions1.aspx?t=2 or use Patient on-line access. If you are not able to do this please post them through the letterbox at the side entrance. When requesting scripts ensure you have a nominated pharmacy or you state a pharmacy we can send it to - we do not want patients collecting scripts from reception. Think ..... don't put your lives or those of our staff at risk - we need to be here when you really need us.
Caring for People at Highest Clinical Risk from Covid-19 FAQs for patients - see News
FAQs for Patients
How to recognise the symptoms of coronavirus - see News
The BBC’s Laura Foster explains how you can recognise the symptoms of coronavirus. Please click the link to view:
How do I know if I have coronavirus?
CORONAVIRUS UPDATE - SEE NEWS
In response to the current coronavirus pandemic, GP Practices across the UK have changed how they deliver care to their patients. The following communication is long, but very important; please take the time to read it.
Even if you feel well please do not attend the practice unless you have been given instructions by the team on when, and how, to arrive at the practice safely. Following advice from the UK Government, to move to the delay phase, all practices will move care to remote means where possible. In most cases, you will receive a phone or video call from the Practice instead of being seen face to face. You can submit an electronic request for care to the practice using the online consultation service. Using the online service will keep the lines free for those who are not able. Simply follow the links on the Practice website.
Do you have a fever or a cough? If so you must self-isolate at home for 7 days if you live alone, 14 days if there are other people in the household to slow the spread of the virus. Even if you do not have any symptoms but live with someone who does have symptoms, you will still need to self-isolate for 14 days. If you are still unwell after 14 days, or you feel unable to cope with symptoms at home, you must contact the 111 Coronavirus service. Please use the online tool where possible, www.111.nhs.uk/covid-19 or call 111.
If you are calling for another reason please ensure you visit the NHS.uk website first to find self-care advice. This will help keep our Doctors and Nurses available to help the sickest people in our community. Provided you do not have symptoms of the coronavirus you can also access high quality advice at your local community pharmacy.
Prescription requests can be made through our website, patient access, through your pharmacy, by post or through the letterbox at the side entrance. Where possible please avoid delivering them directly to the reception desk.
Please make sure you advise us which pharmacy you want your prescription to go to as most local pharmacies collect from the practice. Alternatively you can nominate a pharmacy to receive your prescriptions electronically. Please contact your pharmacy to set this up.
STAY AT HOME: GUIDANCE FOR HOUSEHOLDS WITH POSSIBLE CORONAVIRUS INFECTION
For the latest information and guidance please click the link: https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection
IMPORTANT INFORMATION ABOUT THE CORONAVIRUS - SEE NEWS
The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
- you think you might have coronavirus;
- in the last 14 days you've been to a country or area with a high risk of coronavirus;
- you've been in close contact with someone with coronavirus.
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
TRAVEL INSURANCE CLAIMS
Please be aware that the Surgery is unable to provide Travel Insurance letters unless a patient has become medically unfit to fly, please see guidance below or click on the link for more information.
"Travel insurance may cover non-refundable cancellation costs, in specific circumstances. These may include medical advice against you or a member of your group from travelling or government advice against travelling. Check your travel insurance policy for the scope of cover. Travel insurance is not designed to cover ‘disinclination to travel’ where the FCO advice has not changed to advise against travel."
TEMPORARY SUSPENSION OF ONLINE APPOINTMENT BOOKING
Changes to online booking: To mitigate any risk that potentially infected patients book appointments online and attend the practice we are temporarily suspending the online booking of appointments until further notice.
PRIMARY CARE NETWORKS COMMUNICATION
From 1 July 2019, all GP practices - including ours - will start to work together in ‘Primary Care Networks’ (PCNs), to share expertise and resources over wider geographical area. Please click on the link below for further information.
IMPORTANT CHANGES TO YOUR INHALER PRESCRIPTION
To ensure safe clinical management of your respiratory condition/asthma, in line with current local and national guidance, changes are being made to your prescription for reliever inhales Usually blue inhalers, such as salbutamol/ventolin.
Requests will NO longer be on repeat issue.
An acute request will be issued for one inhaler ONLY up to 4 requests/year. This will allow us to monitor/assess your respiratory control, alongside invitation and attendance for annual review.
Current guidance states "that those regularly using short acting bronchodilators (salbutamol etc) more than 3 times/week should be prescribed regular/daily corticosteroid inhalers (which you may also be currently taking).
Corticosteroid inhalers are treatments for symptom prevention and maintenance of asthma symptoms.
If you are exceeding expected reliever requests (ie on 4th request in a year), you will be issued with a reliever inhaler and requested to make an appointment with the Asthma nurse before any further issue will be approved.
If you have any concerns, please book an appointment for a respiratory review. Further information regarding these guidelines can be found online via Asthma UK, NICE Asthma guidelines and the British Thoracic Society.
Asthma UK Helpline (Monday-Friday 9am-5pm) 0300 2225800
We are now using Chain SMS to message patients
Chain SMS is a system which allows us to easily send text messages to patients. It means we can be much more proactive about some communications, messaging you quickly and securely, so you are not waiting around to hear from us.
Examples of how we may use it:
- Reminders or notifications (eg prescription ready)
- Responding to simple queries (eg if you had a quick question)
- Letting you know we tried to call
- Sending you advice at the end of a consultation
The practice name will always be at the bottom of the message. You won't be able to reply to them. Please help us to help you by keeping your number up to date. If you don't want us to contact you in this way please let us know.
PRESCRIBING OF OVER THE COUNTER MEDICINES IS CHANGING
SEE SERVICES - CLINICS AND SERVICES SECTION OF WEBSITE
Your GP or nurse will not generally give you a prescription for over the counter medicines for a range of minor health concerns.
Over the counter medicines are available to buy in a pharmacy or supermarket in your local community.
The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns and if your symptoms suggest it's more serious, they'll ensure you get the care you need.
Please help the NHS to use resources sensibly.
For more information please go to the Services - Clinics and Services section of this website.
NATIONAL DATA OPT-OUT
Your data matters to the NHS
The NHS is developing a new system to give patients more control over how their confidential patient information is used. The system will offer patients and the public the opportunity to make an informed choice about whether they wish their confidential patient information to be used for their individual care and treatment or also to be used for research and planning purposes.
Information about your health and care helps the NHS to improve your individual care, speed up diagnosis, plan your local services and research new treatments.
In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.
You can choose whether your confidential patient information is used for research and planning.
Find out more at www.nhs.uk/your-nhs-data-matters
Friends & Family - Results
We had the following responses to the question "How likely are you to recommend our GP Practice to friends and family
if they needed similar care or treatment"?
| || || |
|Neither likely or unlikely|| 3||10%|
|Unlikely|| 0|| 0%|
|Extremely unlikely|| 2|| 6%|
|Don't know|| 1|| 3%|
| || || |
Navigating you to the best possible care - see news section
Around 140 GP staff – including ones from our practice - are at the heart of a new scheme to support you, our patients, to access the most appropriate health or social service for your needs.
Former receptionists at GP practices have undertaken a ten-hour training programme to become ‘care navigators’ – with ongoing training planned.
The initiative involves the care navigators directing patients to the right health professional and is already freeing up GPs and other healthcare professionals to spend more time with the patients who most need their help, advice and support.
Care navigators are not replacements for GPs – or practice nurses, pharmacists, or any other healthcare professional working in primary care. If a patient really needs to see a GP, then they will be able to. Care navigation simply means helping people to get to the best person and place to receive timely care.
How it works
When you contact the practice, the care navigator will ask you for a brief outline of the problem so they can identify your need, working to an approved checklist.
The care navigator will refer to information about services or clinical experts in the practice, other NHS providers and the wider care and support section and, where appropriate, they will direct you to those services – to ensure the patient gets the right care, in the right place, at the right time.
FROM OCTOBER 2017 YOU CAN USE THE NEW EXTENDED ACCESS SERVICE
See our Appointments section for full details or ask at Reception
CQC REPORT NOW AVAILABLE
See "Further Information" "Care Quality Commission" at the bottom of the website.
REPEAT PRESCRIPTION ORDERING AVAILABLE ON THIS WEBSITE
Did you know you can order repeat prescriptions via this website? Go to the Prescriptions tab, select Repeat Prescriptions and click on the link "Order your repeat prescriptions on-line". This will take you to a registration screen which once registered will allow you to access a form which is then submitted to the Practice. This option will allow patients under 16, who can't sign up for Patient Access, to order repeat prescriptions electronically. You will not be able to view your repeat medication or book appointments on-line using this method. In order to have access to all these services you will still need to sign up for Patient Access.
SIGN UP AT RECEPTION TO ORDER REPEAT PRESCIPTIONS & BOOK APPOINTMENTS VIA PATIENT ACCESS ONLINE SERVICES OR DOWNLOAD THE NHS APP IT'S FREE TO DOWNLOAD FROM THE APP STORE AND GOOGLE PLAY
Please contact the reception team who will provide you will an "Application for online access form" (or click on the link below, complete and return to the reception team). Once you have completed your application form you will need to bring it to reception along with 2 forms of id (one photo and one proof of address). Proof of id is required as you will be given a login and password which will give access to your basic patient record - the Practice needs to confirm your id to ensure the security of your data. You will then be provided with an id and password. Patient Access is not available to patients under 16 years of age.
Application for online access form
Help for when your child's unwell
Visit our News or Online Services Pages for more information
Visit the Healthier Together website for a host of great information regarding children's health. Find common childhood symptoms explained, discover who you should speak to and where to find the help you need, plus advice if you're pregnant or have a new baby.
Flu Vaccination Eligibility 2017
If you fall into any of the categories below and haven't had your flu vaccination yet and would like one please contact the surgery to book an appointment:
- Over 65
- Or under 65 but have one of the following:
a serious heart complaint
a chest complaint or breathing difficulties, including asthma, bronchitis and emphysema
serious kidney disease
lowered immunity due to disease or treatment such as steroid medication or cancer treatment
if you have had a stroke or a transient ischaemic attach (TIA)
if you have a problem with your spleen or you have had your spleen removed
serious liver disease
a neurological condition such as a multiple sclerosis (MS), cerebral palsy or learning disability.