Booking an Appointment with a Doctor
Consultation Times
Surgeries are held each weekday between 8.40am - 6.00pm although all Drs are not available at all times.
Appointments
At this time, all GP appointments are via the telephone triage system. Please call on the day for both routine and urgent telephone appointments. If required, the GP will ask you to come to the surgery for a face-to-face appointment. Please call at 8am for a morning telephone appointment or 130pm for an afternoon telephone appointment.
We also have a small number of pre-bookable telephone calls available up to two weeks ahead.
Nurse appointments are carried out both by telephone and face-to-face depending on the type of appointment required.
All consultations, including those considered urgent, are by appointment and may be booked by telephone, by attending the Surgery or via Patient Access on-line booking.
Appointments may be made with or visits undertaken by any of the GPs. There are 4 ways to get an appointment with a doctor:
- Pre-bookable appointments available to book 2 weeks in advance through reception or online (GPs will still have the ability to arrange 'review appointments' for up to 6 weeks in advance.)
- On the day morning appointments available to book through reception from 8am to 11:30am.
- On the day afternoon appointments available to book through reception from 1:30pm to 5:30pm.
10 minute appointments are for one patient and one problem. If you have several problems to deal with ask for a longer appointment. We are unable to see other patients in the same slot.
Requesting a GP Telephone Consultation
If you wish to speak to a Doctor on the telephone you can arrange for a pre-bookable or same day telephone call appointment and the GP will call you back. These calls are usually made before and after the morning and afternoon clinics. It can be helpful for the doctor when calling to give the Receptionist a brief reason for your request.
No specific time can be given. If you are out when the GP telephones you or your phone is diverted to voicemail or a telephone answering service, they will make a note that they were unable to contact you and leave a message, if possible, to that effect. They may only leave voice messages on personalised answer phones. They may or may not, depending on perceived urgency, attempt to contact you again later that day.
It is not usually possible to interrupt a GP during Surgery hours.
Please note that all telephone calls to the Practice and any outgoing calls from Reception are recorded for training purposes.
Cancellations
If you cannot keep your appointment, please let the surgery know as soon as possible so that it can be re-allocated to someone else.
On average 4% of all our GPs and Nurse appointments are not attended by the patient. Over the course of a year this amounts to a significant number of wasted appointments and contributes greatly to waiting times to see your GP or nurse. Please see the notices in surgery for up-to-date cancellation figures.
Please help us reduce this figure by cancelling an appointment you cannot attend.
Extended Access
GP Practices in this area are making it easier for you to make appointments at times which suit you. From October 2017 all practices in South East Hampshire and Fareham and Gosport - including ours - will take part in a new scheme to allow you to make appointments from 8am to 8pm on week days, from 8am to 4.30pm on Saturdays and on Sunday mornings.
This extends the normal opening hours for surgeries which until now have usually run until 6.30pm on weekday evenings.
If you need to see someone we will be able to offer you an appointment at your local 'hub' location - they are located at Swan Surgery, Petersfield ,Waterlooville Health Centre, Fareham Community Hospital , Forton Health centre and East Stoke Surgery, Porchester.
For further information please click on the links below:
Extended Access Presentation
Extended Access
Extended Access Q&A