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Complaints Procedure

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. You can print and complete a copy of the Complaint Form which can be handed into reception for the attention of the practice manager.  Further written information regarding the complaints procedure is available HERE or from reception. 



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